Open to IT support · field technology · systems & infrastructure — NoVA / DC

I keep systems running —
and documented.

I'm Jacob Goldstein, a computer science graduate who troubleshoots complete systems: Linux and Windows, DNS and SSL, Apache, AWS, networks, and the hardware underneath. My background combines systems and infrastructure internships, academic robotics and ROS, and a personal habit of building things with my hands — and I'm pursuing hands-on IT work on purpose, not as a fallback.

Education: B.S. Computer Science, Pitt '25, Cum Laude
Focus: Support · Systems · Infrastructure
Certification: AWS SAA — candidate, July 2026
Base: Fairfax, Virginia

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About

Jacob and his girlfriend on a dock by the water — off the clock · on the water

The part of computing I love is the systems side. At Pitt's Visual Media Workshop I supported a research team's infrastructure — Linux, Apache configuration, DNS changes, SSL transfer, SFTP and WordPress migrations, GPU workstations — and kept everything at 100% uptime through the moves. The summer before, I deployed and supported AWS services and troubleshot issues alongside other teams.

My experience is deliberately mixed: infrastructure internships, academic robotics and ROS from my degree, and personal hands-on projects — PCs I've built myself, a home lab and network I use as a testing ground. The common thread is troubleshooting a complete system: hardware, network, OS, software, and the person using it.

I'm building a career in hands-on IT support and infrastructure — work where the fix matters to someone standing next to you, and where methodical troubleshooting and clear documentation compound into deeper systems responsibility over time.

Experience — internships

Internship
May — Aug 2025
Pittsburgh, PA

Lead Systems & Infrastructure Technician

University of Pittsburgh — Visual Media Workshop

Provided technical support and infrastructure assistance for a specialized research team — Linux systems, Apache configuration, DNS changes, SSL transfer, SFTP migration, and a WordPress Multisite migration.
Maintained 100% uptime during migrations by validating hardware, SSL/DNS, and deployment paths, and troubleshooting permissions and deployment issues.
Monitored NVIDIA GPU workloads for AI training and performed daily throughput benchmarking.
Automated retrieval and restructuring of hierarchical data via Python to preserve researcher data, and documented the work for handoff.

Internship
May — Aug 2024
Hudson, OH · Remote

System Developer

Pricing Empowered

Deployed and supported 4 AWS Lambda services across 3 environments via AWS SAM, cutting deployment time from hours to minutes.
Documented deployment steps and collaborated with front-end teams to troubleshoot API and latency issues.
Integrated RESTful API endpoints and supported staging/production release workflows with Python and SQL.
Built GitHub Actions / AWS SAM CI/CD pipelines, reducing deployment errors by ~50%.

Projects & research

Personal project

Local Kubernetes Lab

↗

Apr — May 2026

Provisioned local clusters with Kind and Bash; scripted lifecycle management to monitor pod networking and service discovery; ran Docker workloads under deliberate CPU/RAM constraints — and documented the setup steps and failure points for repeatable troubleshooting.

kubernetes · docker · bash · kind

Personal project

OpenFall

↗

Jan — Mar 2026

Open-source fall-detection prototype running on edge hardware. Applied state-machine logic to filter inference noise and reduce false-positive triggers; documented setup and testing for reproducible deployment on the device.

python · computer vision · edge hardware

Academic research

Caption Semantics & Diffusion Models

May — Aug 2025 · Visual Media Workshop

Fine-tuned Stable Diffusion v1.5 on a 6,737-image dataset and presented GPU workload performance findings to the Pitt research cohort.

python · stable diffusion · gpu workloads

Academic coursework

Robotics & ROS

University of Pittsburgh · CS coursework

Studied robotics with ROS (Robot Operating System) as part of my degree — hands-on exposure to full physical systems, where debugging means isolating layers across sensors, software, and hardware. The same discipline I use in IT troubleshooting.

ros · robotics · python

Personal — hands-on

PC Building & Home Lab

Ongoing

I build and upgrade my own machines — component selection, assembly, troubleshooting, OS setup — and run a home lab and network that serve as the testing ground for my Linux and Kubernetes work. Personal projects, not professional trade work; the comfort with tools and careful hands is real either way.

hardware · home lab · networking

Capabilities

Support & Troubleshooting

IT troubleshooting, user support, hardware troubleshooting, ticket and technical documentation, escalation, Windows fundamentals, customer support.

Systems & Networking

Linux, DNS, SSL/TLS, networking fundamentals, Apache, WordPress, SFTP, permissions, NVIDIA GPU workstations.

Cloud & Automation

AWS (Lambda, S3, SAM, CloudFormation), Docker, Kubernetes fundamentals, Bash, Python, SQL, Git, GitHub Actions, CI/CD, REST APIs.

Education & certification

B.S. Computer Science Cum Laude

University of Pittsburgh — Class of 2025

Secondary field: Applied Mathematics & Statistical Computing.

Coursework included robotics and ROS — academic experience.

AWS Solutions Architect — Associate

Amazon Web Services

Candidate — expected July 2026. In progress, not yet earned; exam scheduled as the next step in a systems-and-cloud track.

Contact

Have a system that needs someone who shows up?

Open to full-time IT support, field technology, systems, and infrastructure roles in Northern Virginia and the DC area — onsite, hybrid, or remote.

Emailjacobgoldstein.cs@gmail.com Phone571-278-9774 LinkedInin/jacob-barnes-goldstein GitHubgithub.com/jakegold1647 ResumeWeb version + downloadable PDF