Jacob Goldstein
Computer Science graduate (University of Pittsburgh, 2025, Cum Laude) pursuing hands-on IT support, help desk,
desktop support, field support, and junior infrastructure roles. Professional experience troubleshooting Windows and
Linux systems, supporting users, and working across hardware, networking, DNS/SSL, Apache, WordPress, AWS, Docker,
Python, and SQL environments. Known for methodical troubleshooting, clear ticket and process documentation, and
learning unfamiliar systems quickly.
Technical Skills
| Support & Troubleshooting | IT troubleshooting, user support, hardware troubleshooting, ticket documentation, technical documentation, escalation, Windows fundamentals |
| Systems & Networking | Linux, DNS, SSL/TLS, networking fundamentals, Apache, WordPress, SFTP, permissions, NVIDIA GPU workstations |
| Cloud & Automation | AWS (Lambda, S3, SAM, CloudFormation), Docker, Kubernetes fundamentals, Bash, Python, SQL, Git, GitHub Actions, REST APIs |
Professional Experience (internships)
Lead Systems & Infrastructure Technician (Internship) — University of Pittsburgh, Visual Media Workshop
May 2025 – Aug 2025 · Pittsburgh, PA
- Provided technical support and infrastructure assistance for a specialized university research team of 3.
- Supported Linux/server-side systems: Apache configuration, DNS changes, SSL transfer, SFTP migration, and a WordPress Multisite migration, troubleshooting permissions and deployment issues along the way.
- Maintained 100% uptime during migrations by validating hardware, SSL/DNS, and deployment paths.
- Monitored NVIDIA GPU workloads for AI training and performed daily throughput benchmarking.
- Automated retrieval and restructuring of hierarchical data via Python to preserve researcher data.
System Developer (Internship) — Pricing Empowered
May 2024 – Aug 2024 · Hudson, OH (Remote)
- Deployed and supported 4 Lambda functions across 3 environments using AWS SAM, reducing deployment time from hours to minutes.
- Documented deployment steps and collaborated with front-end teams to troubleshoot API and latency issues.
- Integrated RESTful API endpoints and supported staging/production release workflows using Python and SQL.
- Implemented GitHub Actions/AWS SAM CI/CD pipelines, reducing deployment errors by ~50%.
Technical Projects (personal / independent)
Local Kubernetes Lab & Linux Infrastructure Practice — github.com/jakegold1647/k8s-fundamentals
Apr 2026 – May 2026
- Provisioned local clusters using Kind and Bash; scripted lifecycle management to monitor pod networking and service discovery.
- Configured Docker applications to test stability under CPU/RAM resource constraints.
- Documented setup steps and common failure points to support repeatable troubleshooting.
OpenFall — Edge Fall-Detection Prototype — github.com/jakegold1647/OpenFall
Jan 2026 – Mar 2026
- Developed an edge fall-detection prototype using state machine logic to reduce inference noise and false-positive triggers.
- Documented setup and testing steps for reproducible deployment on edge hardware.
Evaluating the Impact of Caption Semantics on Diffusion Model Outputs — Visual Media Workshop (academic research)
May 2025 – Aug 2025
- Fine-tuned Stable Diffusion v1.5 models using a 6,737-image dataset; presented GPU workload performance findings to the Pitt research cohort.
Education
B.S. Computer Science, Cum Laude — University of Pittsburgh
2025
- Secondary Field: Applied Mathematics and Statistical Computing.
- Coursework included robotics and ROS (Robot Operating System) — academic experience.
Certifications
- AWS Certified Solutions Architect – Associate: candidate, expected mid-to-late July 2026 (in progress, not yet earned).
Additional Hands-On Experience (personal, non-professional)
- Personal computer building: component selection, assembly, upgrades, and troubleshooting of my own machines.
- Home lab and home network used as a testing environment for Linux, Docker, and Kubernetes practice.